Privacy Policy

1. Who we are

Nuova Optics is a retail optical shop located at The Walk, Jumeirah Beach Residence (JBR), Dubai, UAE. This policy explains how we handle information you share with us when you visit our website or contact us.

2. Information we collect

• Contact form submissions — name, email address, and message content when you use the contact form on our website.
• WhatsApp messages — any information you share when you message us via WhatsApp for orders or enquiries.
• Usage data — pages visited, time on site, and general location (country/city level) collected automatically through analytics tools.
• Cookies — small files placed on your device to help analytics services understand how visitors use the site.

3. How we use your information

• To respond to your enquiries and process orders.
• To improve our website and understand which pages are most useful.
• We do not sell or share your personal information with third parties for marketing purposes.

4. Third-party services

We use the following third-party services that may collect data about your visit:

• Google Analytics (GA4) — collects anonymised usage data. See Google's Privacy Policy.
• Google Tag Manager — manages how analytics tags are loaded on this site.
• Meta (Facebook/Instagram) Pixel — may be used to measure the effectiveness of our social media presence. See Meta's Privacy Policy.
• WhatsApp — when you message us via WhatsApp, your messages are handled under WhatsApp's own Privacy Policy.
• Web3Forms — processes contact form submissions securely.
• Google Maps — used to display our store location.

5. Cookies

Our website uses cookies for analytics purposes. These cookies do not contain personally identifiable information. You can disable cookies in your browser settings, though this may affect how the site functions.

6. Data retention

Contact form submissions are retained only as long as needed to respond to your enquiry. Analytics data is retained per the default settings of the respective platforms (typically 14 months for GA4).

7. Your rights

You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make a request, contact us via the details below.

8. Contact

If you have any questions about this Privacy Policy, please contact us:

9. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.